Ryan Kerber

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Ryan Kerber

Lead Systems Technician

Experienced IT professional with a track record of tackling complex challenges and elevating system performance. Known for driving improvements that enhance stability, efficiency, and long term scalability.

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About

Who I am

I’m an IT professional with over 12 years of experience supporting and modernizing enterprise infrastructure. My work centers on building reliable systems, improving operational workflows, providing quick and reliable support, and guiding teams through complex technical challenges. I’m most energized by environments where collaboration, problem solving, and continuous improvement drive the culture.

Experience

Where I’ve worked

Lead Systems Technician · Expedient

Cleveland,Ohio/Maryland · 2025 – Present

Full-time
  • Delivered specialized Tier 3 support across Microsoft and Linux environments, resolving complex issues and guiding teams through high impact incidents as the on-call escalation engineer.
  • Served as a subject matter expert for core server roles and multi-platform infrastructure, advising both clients and internal teams on best practices and architectural decisions.
  • Authored and maintained standardized operating procedures and best practice documentation to improve consistency, onboarding, and operational reliability.
  • Led the merger of multiple technical teams into a unified Systems organization, establishing workflows, expectations, and communication structures that improved efficiency and cohesion.
  • Managed and developed a diverse technical team ranging from entry level technicians to engineers, providing coaching, performance guidance, and skill building opportunities.
  • Oversaw large scale, cross functional projects from planning through execution, ensuring alignment, risk mitigation, and successful delivery across distributed environments.

Senior Systems Technician · Expedient

Cleveland, Ohio · 2022 – 2025

Full-time
  • Served as a subject matter expert for diverse server platforms and acted as an On-Call Engineer for escalations and critical business impacting issues
  • Owning best practice, SOP documentation and developing junior staff through mentorship, clear guidance, and defined growth pathways

Microsoft Technician · Expedient

Cleveland, Ohio · 2019 – 2022

Full-time
  • Delivered advanced Tier 2 support as a key escalation point for Microsoft infrastructure, providing expert guidance and rapid SLA driven resolution for both internal teams and client environments.
  • Served as a subject matter expert across multiple server roles and platforms, leading internal initiatives and advising stakeholders to strengthen system reliability and operational efficiency

Microsoft Specialist · Expedient

Cleveland, Ohio · 2018 – 2019

Full-time
  • Delivered specialized support for Microsoft platforms, ensuring reliable operations and consistent issue resolution across diverse environments.
  • Served as a key pre escalation resource for Microsoft related incidents, providing early technical guidance and preventing issues from progressing to higher tiers.

Analyst · Expedient

Cleveland, Ohio · 2015 – 2018

Full-time
  • Responsible for handling Tier 1 trouble cases including internal and client-initiated issues
  • Demonstrated high performance levels in metrics including Phones, & ticket closures
  • Coordinated with technical teams to plan and execute system upgrades, ensuring smooth implementation and consistent operational reliability.

IT Support Specialist · Joshua Tree Care Center

North Olmsted, Ohio · 2015 – 2015

Full-time
  • Managed core IT infrastructure and provided comprehensive support for software, hardware, and application issues across client and server environments, ensuring reliable day‑to‑day operations.
  • Upgraded equipment to meet HIPAA standards, designed and implemented cabling solutions, and maintained accurate documentation to support compliance and long‑term system integrity.

Maintenance Technician · Joshua Tree Care Center

North Olmsted, Ohio · 2008 – 2015

Full-time
  • Responsible for the maintenance and repair of two healthcare facilities
  • Maintain all logs to state and federal regulations
  • Experienced in diagnosing and repairing a wide range of systems, including HVAC, electrical, plumbing, flooring, and computer equipment

Skills

What I work with

Languages & Frameworks

  • Powershell
  • Python

Tools & Platforms

  • Microsoft Server
  • Ubuntu
  • Rocky
  • Elastic
  • VMWare
  • Hyper-V
  • Juniper
  • Cisco

Strengths

  • Project management
  • Problem solving
  • Agile

Education & Certifications

Where I studied

Associate of Applied Business · Lorain County Community College

2014 · Summer

· Major: Network Communications Technology

· Dean’s List 2011-2014


Nutanix Certified Associate

2024 · Winter

· Nutanix Certified Associate MultiCloud infrastructure 6

· Demonstrates foundational proficiency in operating Nutanix AOS environments, including monitoring clusters, managing workloads, and supporting day to day hyperconverged infrastructure operations.

· Applies core knowledge of Nutanix storage, virtualization, and networking concepts to maintain stable, efficient, and scalable enterprise systems


Zerto Enterprise Engineer

2019 · Summer

· Implements and manages Zerto’s disaster recovery architecture, including installation, configuration, sizing, and ongoing administration of Zerto environments.

· Executes advanced recovery operations, with hands on expertise in data protection, continuous replication, failover, failback, and recovery workflows across virtualized and hybrid infrastructures.

Contact

Let’s talk

The best way to reach me is by email. I’m also active on these platforms: